Legging Army Frequently Asked Questions

**Opinions and personal posts from affiliates and customers do not represent the opinions and views of Legging Army**

 

***If your question is not answered below, please feel free to contact us!***
General questions, business suggestions, product suggests please email
SUPPORT@LEGGINGARMY.COM

Questions regarding orders, shipping, refunds, exchanges, damages, returns, or gift certificates please email SHIPPING@LEGGINGARMY.COM 

Questions regarding commissions, sales, referrals, downline, or affiliate related questions email Liana Falcon - AFFILIATES@LEGGINGARMY.COM

 

How do I become an affiliate?
-It is really easy! Just visit our Join Legging Army page and all the details and kit prices are all explained!

What material are the leggings made of? What is the waistband like? Where are they made?
Majority of the leggings are 92% polyester and 8% Spandex with a high waist and elastic band. Our leggings are made in China.

Where is Legging Army based out of?
-Southern California.

What if I don’t see a print I like on the website?
-Unfortunately, if an item is not on site, then it is currently out of stock. Styles are not guaranteed, but most styles will come back. We rotate weekly between restocks, inventory counts and new product release. Please check back!

What if my address is wrong on my order and I need to change it?
-Please email shipping@leggingarmy.com with your order number, first name, last name, and correct address.

What if I can not access my customer account? Can’t remember my password?
-Please email support@leggingarmy.com and they can assist you in changing your password. Please be sure to include your first name, last name and email address.

What if I have a damaged legging? Who do I reach out to?
-Please email shipping@leggingarmy.com with your order number, first name, last name, pictures of the legging damage and the tags that are attached! Please refer to the Shipping and Returns Policy section of our website. https://leggingarmy.com/shipping-returns/.

What if I don’t like the style or size of the legging I bought?
-We have a very strict return policy as there are a few other companies that have the same leggings we do. Tags MUST be attached and the legging must be UNWORN and in Brand New condition. WE WILL DENY ANY RETURNED ITEM, NEW, DAMAGED, WORN, ETC.... IF THE ITEM HAS PET HAIR, A CIGARETTE OR PERFUME SMELL, OR EXPOSED SEAMS.

What if I see the message next to my order that says “This item cannot be reordered because it is out of stock?”
-That simply just means you cannot REORDER the item because it is now out of stock and your order will process and ship as expected!

What if I need to cancel my order?
Please contact support@leggingarmy.com with your order number, first name, and last name and they can get it canceled for you! Keep in mind, your order can only be canceled if it is in “Awaiting Fulfillment”. Once it has been “Shipped”, we cannot cancel or change the order.

Who does Legging Army use for shipping?
We currently use USPS for all of our shipping needs.

Does Legging Army ship to PO Boxes?
Yes, we do!

What countries does Legging Army ship to?

We ship to any country that USPS ships to. The way to check and see if we do ship to a certain country is to create a mock order. You can do that by adding products to your cart and then when you get to the shipping section, enter your shipping address. Unfortunately, if you get the error message that says “These items in your cart cannot be shipped to this address”, that means that we do not ship to that location.

How much is shipping?
Shipping is always free in the US! Please refer to the Shipping and Returns Policy section of our website. https://leggingarmy.com/shipping-returns/

What about international shipping?
Free shipping on any order over $50 (except Australia and New Zealand). Please familiarize your self with customs fees. These are fees that take place on the border of the country you are shipping to and Legging Army does not cover these fees or reimburse for the fees that accumulated.

What are our shipping times like for orders?
Our shipping department runs on a 3-5 business day processing time average. Once the order is shipped, it is about 3-4 days to your doorstep depending on USPS. Our leggings travel First Class or Priority Mail through USPS. *During high traffic order volume/holiday times our processing can reach 10+ business days.

How do I wash and care for my leggings?
-Washing – be sure to hand wash your leggings! This will allow them to stay soft, hole free and last you a long time. Always hang to dry!
-Care - Be sure to roll them on like tights. This will be sure you do not pull extra on the seams that could potentially rip them. Be careful of sharp nails as it can go through the material when being put on.

General questions, business suggestions, product suggests please email
SUPPORT@LEGGINGARMY.COM

Questions regarding orders, shipping, refunds, exchanges, damages, returns, or gift certificates please email SHIPPING@LEGGINGARMY.COM 

Questions regarding commissions, sales, referrals, downline, or affiliate related questions email Liana Falcon - AFFILIATES@LEGGINGARMY.COM